Questions, answered.
The things people ask us most about getting connected, paying and staying online.
How do I get connected?
Choose a plan on the Packages page, then send your request by WhatsApp, phone or the Get Connected form. We confirm coverage at your location, agree an installation time with you, and a technician sets up your connection.
How long does installation take?
Installation timing depends on your location and our technicians' schedule. Send your request and we will confirm a date with you. [TO CONFIRM: typical installation window]
Is there an installation fee, and is a router included?
Installation is free on every plan from Ksh 3,000 per month, including all business packages. On lower plans it is a one-off fee: Ksh 2,000 for Connect and Basic, Ksh 1,500 for Bronze and Ksh 1,000 for Silver. Router details are confirmed when you book. [TO CONFIRM: router supplied or purchased, any deposit]
How do I pay my monthly subscription?
Subscriptions are paid monthly by M-Pesa to PayBill 5525020 — use your registered phone number as the account number. The M-Pesa prompt will show Biztech Links Solution. See the Support page for payment steps.
What does "up to" mean in the speeds?
A plan speed such as "up to 20 Mbps" is the maximum your connection can reach. Real speeds can vary with network load, your router and the device you use. Ask us if you need a dedicated-speed business line.
Is there a data limit or fair usage policy?
No — every Biztech Links plan is unlimited. There is no fair usage policy, no data cap and no speed throttling on any package, home or business.
Can I move my connection to a new house or office?
Yes. Contact us before you move so we can check coverage at the new address and book a relocation. [TO CONFIRM: relocation fee and notice period]
How do I report a fault?
Use the Report a problem button on the Support page, or call 0748 960 040 or 0708 038 544 — our support lines are open 24/7. Have your name, location and account name ready so we can find your connection.
Is there a contract or minimum term?
Plans are billed monthly. Ask us about contract terms, reconnection and any minimum term when you sign up. [TO CONFIRM: contract terms, billing date, reconnection fee]
Didn't find your answer?
WhatsApp us, call 0748 960 040, or use the contact form.